GENERAL QUESTIONS
I have never roasted coffee before, how easy is it?
I have never roasted coffee before, how easy is it?
Add a 120 g (or up to 200 g with BOOST) scoop of green beans and press start. The Nano 7 will take it from there. Want to roast darker? Press + before start. Want to roast lighter? Press - before start.
The Nano 7 plays back a roast programme that has been designed by an expert, making artisan-quality roasting accessible to everyone. When you buy a Nano 7 you get access to the full suite of design tools, but for daily use it's as easy as pressing a button.
How much smoke does it make?
How much smoke does it make?
The Kaffelogic roaster produces about the same amount of smoke as frying food. The smoke is barely visible and a domestic range hood extractor fan is plenty sufficient for removing it from the kitchen. A good extractor fan will eliminate all smell; a less effective fan will leave you with a pleasant whiff of roasting coffee. If you do not have an extractor fan we recommend running a domestic air purifier in the same room. Otherwise you will notice quite a strong smell of roasting coffee. Some people like it, others are not so keen on it. Without some form of ventilation or air filter we recommend roasting only one batch at a time.
Where can I find green coffee beans?
Where can I find green coffee beans?
Our friends at 100 Green Beans are a great place to start: they offer a variety of single-origin green beans in 500 g and 1 kg packs, with an auto-deliver subscription so you're never caught short. With quick shipping and responsive customer service, they can answer any questions you have about green beans. Beyond that, a search for 'buy green coffee beans' turns up plenty of suppliers, and your local roaster will often sell you unroasted beans if you ask. Our community forum is worth a look too, for tips on where the good stuff is.
How long can I keep green coffee for?
How long can I keep green coffee for?
Green coffee can usually be stored for up to 12 months, sometimes longer, especially if it is from the latest harvest. Store your green coffee in a dry, well ventilated environment. The ideal freshness window is usually 6-12 months.
What is a roast profile?
What is a roast profile?
A roast profile is a set of instructions that tells the roaster exactly how the coffee should be roasted. It includes a time-temperature curve, a time-fan speed curve, and a collection of other settings that ensure optimal conditions for the coffee and roast repeatability. There is a default profile built into the unit, and additional profiles can be stored as files on a USB memory stick for loading into the roaster.
How long do I have to wait between roasts?
How long do I have to wait between roasts?
There is no need to wait for your Nano 7 to reheat between batches. Just wait for your current roast to finish its cooldown then load it up and roast again straight away! The Nano 7 is designed to roast back-to-back with no down time.
ORDERING FROM US
How Do I Place An Order?
How Do I Place An Order?
Ready to start roasting? Browse the Kaffelogic range online, add your chosen products to your cart, and check out in just a few steps. Getting your hands on the best home coffee roasting equipment in Australia has never been easier. A signature is typically required for delivery. Ensure someone is available at your delivery address, or provide an alternative address (e.g., work address) for collection.
Do You Ship Across Australia?
Do You Ship Across Australia?
Yes, we ship to addresses across Australia. View our shipping policy for full details on delivery zones and costs. We currently do not ship internationally. We do not ship to Post Office Boxes or Parcel Lockers.
How Long Does Delivery Take?
How Long Does Delivery Take?
Orders dispatch from our Brisbane warehouse. Estimated delivery times depend on your location:
- QLD: 2–4 business days
- NSW/ACT/VIC: 3–5 business days
- SA/TAS/NT: 4–6 business days
- WA: 5–8 business days
View our shipping policy for estimated delivery timeframes to your area.
A signature is typically required. Ensure someone is available at your delivery address, or provide an alternative address (e.g., work address) for collection.
How Much Does Shipping Cost?
How Much Does Shipping Cost?
Standard shipping ($11.95) applies to major metro areas only: Sydney, Canberra, Melbourne, Brisbane, and Adelaide. Regional shipping ($24.95) applies to all other Australian addresses, including NT, WA, Tasmania, and regional areas. Your exact shipping cost will be displayed at checkout based on your postcode. View our shipping policy for more details.
How Do I Track My Order?
How Do I Track My Order?
Once your order has been dispatched you will receive an email with your tracking details so you can follow your order every step of the way.
Do You Ship Internationally?
Do You Ship Internationally?
No, unfortunately we currently do not ship internationally outside of Australia.
Can I Change Or Cancel My Order?
Can I Change Or Cancel My Order?
If you need to change or cancel your order please contact us as soon as possible after placing it. We will do our best to help but cannot guarantee changes once an order has been processed.
What Is Your Returns And Refunds Policy?
What Is Your Returns And Refunds Policy?
Please visit our refunds page or contact our team for full details on our returns policy.
How Do I Contact You If I Have A Problem With My Order?
How Do I Contact You If I Have A Problem With My Order?
You can reach our team through the contact us page on our website. We are here to help and will get back to you as soon as possible.
STILL HAVE QUESTIONS?
Please feel free to contact our customer service team directly. Reach out and say hi! We'll be happy to help.


