WARRANTY & RETURNS POLICY
Returns
We offer a 14-day change of mind return policy. You have 14 days from the date of delivery to request a return.
To be eligible, your item must be unused and in the same condition as received, with all original packaging and accessories.
To start a return, contact us here or email info@kaffelogic.com.au with your order number. Do not send items back without first receiving a Return Authorisation number. Send returns to:
Kaffelogic
c/o Bevie Handcraft AU Pty Limited
4 Grevillea Place
Brisbane Airport
Queensland, 4008
Return shipping costs are at your expense for change of mind returns. For items over $75, we recommend using a trackable shipping service.
We will not accept items returned without a Return Authorisation number.
Warranty
All Kaffelogic products come with a two-year factory warranty from the date of delivery, covering manufacturing defects.
The warranty covers replacement of defective parts and repair or replacement of the machine.
The warranty does not cover wear and tear, misuse, incorrect installation or operation, failure to follow instructions, unauthorised repairs, or damage from external factors.
To make a warranty claim, contact us here or email info@kaffelogic.com.au with proof of purchase and details of the issue. No warranty work will proceed without formal written approval.
Faulty or Damaged Goods
Our goods come with guarantees under the Australian Consumer Law that cannot be excluded. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
If your item arrives damaged, develops a fault, or is incorrect, contact us within 48 hours at info@kaffelogic.com.au with photos and your order number.
We will cover return shipping costs for damaged or incorrect items and arrange a replacement, repair, or refund at no cost to you.
The 14-day limit and unused/original packaging conditions apply only to change of mind returns.
Non-returnable items
The following cannot be returned under our change of mind policy:
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Items that have been used or are not in original condition
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Items returned after 14 days
These restrictions do not affect your rights under the Australian Consumer Law for faulty or defective goods.
Refunds
Once we receive and inspect your return, we will email you the outcome. If approved, we will refund to your original payment method within 5–10 business days.
Please allow an additional 5–10 business days for your bank to process the refund.
Original outbound shipping charges are non-refundable for change of mind returns.